The 50 million plus passengers that pass through the Dubai International airport each year may have noticed that four bilingual \’virtual assistants\’ have been installed at Dubai International Airport to communicate important travel information to jetsetters.
The digital signage solutions use rear-projected audio visual technology to form an illusion of a real person, providing security and brand messages. This makes Dubai International the first airport in the region to use such technology.
The virtual assistant pods have been created by queue management specialists Tensator, are programmed to politely greet and engage with the airport\’s passengers to provide them with the information they need in order to pass through security, border control and immigration services.
The technologies goals are to increase operational efficiencies and enhance the customer experience at Dubai International by reducing waiting times in key areas near screening points.
Stating on the introduction of new technology Dubai Airports Vice President Service Development Sujata Suri mentioned: \”As a customer-centric company, we realise that it is essential, amid all the on-going growth and expansion, that we make the journey through our airport as quick and as pain free as possible. Just like Dubai International staff, the virtual assistant\’s work for a full 24 hours and I am confident that they will play an important role in helping us to achieve our goal.\”
The professional virtual assistants, are currently on a short trial period, will help to ease the passenger congestion within the airport by providing guidance, from the checkout through to the departure lounge and border control on their return.
An appropriate trial period of three months for the four assistants which have been installed will hopefully help to ease passenger flow throughout the airport during even the busiest months of the year, by providing information and assistance to passengers before they pass through departures.